Terms of Service

These Terms form a binding agreement between you and Flowriwa(“Flowriwa”, “we”, “us” or “our”). By creating an account, purchasing a plan or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 18 years old and legally capable of entering into a contract. If you use the Service for a business or other organisation, you confirm that you have authority to bind it to these Terms.

Flowriwa is an AI-powered platform that helps local businesses create social media posters, images, captions, hashtags and ads. Features may include brand profiles, image uploads, editing tools, saved content, multiple languages and credit-based AI generation.

We may improve, change, suspend or discontinue features from time to time. Where a material change negatively affects a paid feature, we will try to give reasonable notice.

• Provide accurate, current information and keep it updated.
• Keep your password and authentication methods confidential. You are responsible for activity carried out through your account.
• Do not share, sell or transfer your account without our written permission.
• Contact us promptly if you suspect unauthorised access or a security incident involving your account.

• Paid features, prices, billing periods, taxes and included credits are shown at checkout or on the pricing page and form part of these Terms.
• Payments are securely processed by Razorpay or another displayed payment provider. We do not store your full card or bank details.
• If a plan renews automatically, its renewal terms will be shown before purchase. By subscribing, you authorise the applicable recurring charges until cancellation.
• Credits are a limited right to use eligible features. They have no cash value, cannot be transferred or resold, and may expire at the end of the applicable plan or billing period as disclosed when you purchase.
• A generation may consume credits even if you choose not to use its output. If generation fails because of a verified technical error, we may restore the affected credit.

We may change future prices or plan benefits. Any change affecting an existing recurring subscription will apply from a future billing period after reasonable notice, unless the law requires otherwise.

You may request cancellation or billing assistance by emailing hi@flowriwa.com. Cancellation stops future renewal charges but does not ordinarily refund charges already paid. Access may continue until the end of the paid billing period.

Except where required by applicable law, fees and used credits are non-refundable. We may approve refunds for duplicate payments, incorrect charges or a verified technical failure that prevented material use of the paid Service. Submit a refund request with your registered email address, payment ID and reason within 30 days of the charge. Approved refunds are returned to the original payment method, and the time required for funds to appear depends on the payment provider and your bank.

Where a refund is otherwise eligible or approved, it may be calculated on a pro-rata basis using the credits included with the purchased plan:

• The maximum refund is the amount actually paid multiplied by the number of unused paid credits, divided by the total number of paid credits included at purchase.
• Credits used for a completed generation are non-refundable, even if you do not publish or use the output.
• Free, trial, promotional, bonus, expired or transferred credits have no refundable cash value.
• No refund is available once all paid credits have been used, except where required by applicable law.

You retain ownership of the prompts, logos, photographs, business information and other material you submit (“User Content”). You grant us a limited, worldwide, non-exclusive licence to host, copy, process, adapt and transmit User Content only as needed to operate, secure and improve the Service and produce the output you request.

You confirm that:

• you own your User Content or have all permissions needed to upload and use it;
• your User Content does not violate privacy, publicity, copyright, trademark or other rights;
• where an image identifies a person, including a doctor, employee or customer, you have obtained their informed permission for the intended commercial use; and
• you will not upload confidential, highly sensitive, health, payment card or government-identification data unless specifically requested by a Service feature.

Subject to these Terms and applicable law, you may use and commercialise the output generated for you. We do not claim ownership of your final generated posters or captions. However, AI output may not qualify for intellectual-property protection in every jurisdiction.

• AI output may be inaccurate, incomplete, unexpected or similar to content generated for other users. We do not guarantee uniqueness.
• You must review output before publishing and verify names, prices, claims, spellings, licences and other important details.
• Output is not legal, medical, financial or other professional advice.
• You are responsible for ensuring your use of output complies with the law, advertising standards and the rules of Instagram, Facebook, WhatsApp or any other platform where it is published.

You must not use the Service to:

• create or distribute unlawful, fraudulent, deceptive, defamatory, hateful, sexually exploitative or infringing content;
• impersonate another person or business, create misleading endorsements or make unsubstantiated medical, financial or product claims;
• upload malware, probe security, bypass limits, automate abusive requests or interfere with the Service;
• scrape, reverse engineer, copy or resell the Service except where applicable law expressly permits it; or
• violate sanctions, export-control rules or any applicable law.

We may remove content or restrict access where we reasonably believe these rules have been violated.

The Service, including its software, design, branding, interfaces and documentation, is owned by or licensed to Flowriwa and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

If you send us feedback or suggestions, you permit us to use them without restriction or compensation, but you are not required to provide feedback.

The Service relies on trusted third parties to operate, and their terms and policies may apply to your use:

• OpenAI — powers our AI image and caption generation.
• Razorpay — processes subscription payments securely.
• Supabase — provides authentication and secure database storage.
• Google — provides optional sign-in.
• Hosting provider — keeps the application available and reliable.

We are not responsible for third-party websites, outages or actions outside our reasonable control. Details about how these providers process data are available in our Privacy Policy — Third-party tools we use.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or misuse the Service. Where reasonable, we will provide notice and an opportunity to correct the issue.

On termination, your right to use the Service ends. Provisions that by their nature should survive — including ownership, payment obligations, disclaimers, liability limits and indemnity — will remain in effect. Data is handled according to our Privacy Policy and our retention obligations.

To the maximum extent permitted by law, the Service and AI output are provided “as is” and “as available”. We do not warrant that the Service will always be uninterrupted, error-free, secure or suitable for every purpose, or that generated content will produce particular marketing, sales or business results.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

To the maximum extent permitted by law, Flowriwa will not be liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, data, goodwill or business opportunities arising from the Service or generated output.

Our total aggregate liability relating to the Service will not exceed the amount you paid us for the Service during the 12 months immediately before the event giving rise to the claim. These limits do not apply where liability cannot be limited under applicable law.

To the extent permitted by law, you agree to defend, indemnify and hold harmless Flowriwa from third-party claims, damages and reasonable costs arising from your User Content, your published output, your violation of these Terms or the law, or your infringement of another person’s rights.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before starting formal proceedings, you agree to contact us and attempt in good faith to resolve the dispute for at least 30 days. Any unresolved dispute will be subject to the jurisdiction of the competent courts where the operator of Flowriwa has its principal place of business, unless applicable consumer law requires otherwise.

We may update these Terms as the Service or the law changes. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you. Changes apply prospectively, and your continued use of the Service after they take effect means you accept the updated Terms.

If you have any questions about these Terms, billing, cancellation or refunds, please contact us at:

Flowriwa
hi@flowriwa.com